Bake Me A Wish! Return Policy

Order Changes and Cancellations:
Wishing to make a change? No problem! For any alterations, address corrections, or if you need to cancel your order, our Customer Care Team is here to assist you. Simply dial 888-987-9474 or shoot an email to [email protected]. To ensure a smooth process, please make sure your requests for changes are received no later than 12 pm Eastern Time (11:00 am EST for Personalized/Theme cakes) on the shipping day, before your gourmet gift is on its way. Unfortunately, once your order has made its journey or the cut-off time has passed, we are unable to cancel or make changes. Rest assured, once we've made any alterations, we'll send you an updated order confirmation right away.

Delivery Issues:
Your happiness and the timely arrival of your order are our top priorities! If there's a hiccup with the delivery of your sweet treat, we're ready to help. You might be eligible for a full or partial refund, store credit, or even overnight delivery of a fresh replacement. Reach out to our Customer Care Department at 888-987-9474 or [email protected] at your earliest convenience, so we can get to the bottom of any issues and offer the best solution for any late or damaged shipments. If the item was on-time, but damaged, a photograph of the damage is very helpful!

You may return unused packaging by asking a customer care agent for a label, but we do not require this in order to complete a return. WE MUST hear from you in 14 days to honor UPS claims for damage or insurance purposes.

A Friendly Reminder:
Our return policy may change from time to time. For the most current and detailed information, we recommend a visit to the Bake Me a Wish FAQ page or a chat with our Customer Care Team. Thanks for using Bake Me A Wish!